Refund Policy

Refund will only applies when, 

1. Item received is damaged or defected, or 

2. Parcel not delivered to the client within 3 weeks upon dispatch ( please refer to the shipping update for the dispatch date) , in this case, the parcel is considered lost. Clients may choose to apply for a refund or re-dispatch, subject to stock availablity and clients' preference. 

* the 3 week clause applies only to delivery within Hong Kong

In either case, full refund will be provided, please allow 3 weeks for the refund to be credited back to your card, or other payment methods which you used to pay for the order. Please contact us through email gaiaholisticliving@gmail.com / Facebook Inbox or IG DM for enquiries. 

We reserve the right to reject any refund request that do not comply with the conditions above.